Table of Contents

User Extension

The block User Extension provides personalised 'user phone extensions' for the PBX. Each extension has A VoIP line, a regular phone line (aka divert) and voicemail.

VoIP phones (SIP compatible) can attach and make outgoing calls. Regular phones can only receive calls. All voicemails are delivered to email only, there is no phone mailbox. Each extension has an Extension Code which can be used for in-call transfer to another extension.

Settings for this block

General

  • Extension name (label): An arbitrary label to help identify the extension.
  • Extension Code: A 3 digit short code associated with the extension, used for in-call extension transfer.
  • Inbound Calls:
    • Ringing Order: The order inbound calls will be processed. For example, VoIP then Phone will ring the VoIP line first, then the Phone line but no voicemail is active.

VoIP Line

  • Line Settings:
    • SIP Username: Username required to configure your SIP phone (auto-generated). IMPORTANT store this securely.
    • SIP Password: Password required to configure your SIP phone. Click icon to generate. IMPORTANT store this securely.
    • SIP Domain: Port: Registrar proxy information required to configure your SIP phone.
    • Hold Music: Select the type of music you want to play for users 'on hold'.
  • Inbound Calls:
    • Ring Timer (seconds): Number of seconds your VoIP phone will ring for an inbound call.
  • Outbound Calls:
    • Caller ID: Select the number you wish to display for outbound calls.
    • Allow External Calling: (Y/N) 'Y' if you want extension to be able to make any calls.
    • Allow International Calling: (Y/N) 'Y' if you want extension to be able to make international calls.
    • Restricted Prefixes: A comma separated list of prefixes which can NOT be dialed. Example 0871,0844 would restrict calling to numbers starting with 0871 & 0844. Note that this will not stop the number being called in international format.

Phone Line (Divert)

  • Phone Number: The real phone number where calls will be sent (International format) OR a SIP uri (format sip:username@hostname).
  • Ring Timer (seconds): Number of seconds your phone will ring for an inbound call.
  • Use '*' Call Accept: (Y/N) If set to 'Y' then answered calls must be accepted with '*' key on the dialplan.

VoiceEmail

  • Voicemail Prompt: Sound file to be played back to caller on reaching voicemail.
  • Email Address: Email address to send voicemail to.

Using Extensions

See getting started with User Extensions

Using VoIP Phones

See Getting Started with VoIP section