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iii_block_help:callq [2015/11/04 10:44]
Nafisa Brennan [Simple Example]
iii_block_help:callq [2015/11/04 10:45] (current)
Nafisa Brennan [CallQ]
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 ====== CallQ ====== ====== CallQ ======
 {{:​iii_block_help:​callq.png?​nolink |}} {{:​iii_block_help:​callq.png?​nolink |}}
-The block //CallQ// places the call into a queue. When the queue is '​empty'​(the caller'​s turn arrives), the //CallQ// block takes the success output on the right directing the call to the chosen block eg. '​Joan'​s extension'​. If '​Joan'​s extention'​ is unavailable,​ the call is sent back to the queue still holding its position. While on hold in the queue, music is played and optionally a pre-recorded message (Interval Message). If the call stays in the queue for too long (Max Time), or the queue is full (Max Size), the call takes the failure output on the bottom which will re-direct it to another block (eg. Bill's extention).+The block //CallQ// places the call into a queue. When the queue is '​empty'​ (the caller'​s turn arrives), the //CallQ// block takes the success output on the right directing the call to the chosen block eg. '​Joan'​s extension'​. If '​Joan'​s extention'​ is unavailable,​ the call is sent back to the queue still holding its position. While on hold in the queue, music is played and optionally a pre-recorded message (Interval Message). If the call stays in the queue for too long (Max Time), or the queue is full (Max Size), the call takes the failure output on the bottom which will re-direct it to another block (eg. Bill's extention).
 ===== Settings for this block ===== ===== Settings for this block =====
  
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