Quick Building Guide

We provide a simple visual tool to 'map' how your calls will be routed. This document provides a quick overview of how it works.

• Visually build the call flow by connecting 'feature blocks' together.

• Click Edit to start building.

• Anything you do in 'edit mode' will not affect your live setup until Apply Changes is clicked.

• Drag blocks onto the workspace grid to start building

• Connect block outputs to describe call flow.

• The convention is that on 'success result' the call takes the right side path, on failure lower path.

• If a block is highlighted in blue then it needs to be configured (double click and enter settings).

• Edit settings for each block (double click on block). Each block has individual Help.

• To undo block connections, click on the connection then press Delete key (Fn-Backspace on Mac).

• To delete a block, click on the block then press the Delete key, or simply drag the block to the bin.

• Red triangles mean you must join the connector, orange means joining is optional.

• You can re-label blocks on the workspace by clicking on the title

• Dragging the workspace grid will let you re-position your diagram, you can re-align by clicking the four-arrows.

• Browser zoom can be used if the page is too big or small (press Ctrl & +/-)

• Sound files for upload should be in .wav PCM or .mp3 format.

Now take a look at some examples