Virtual Switchboard

What is a Virtual Switchboard ?

A Virtual Switchboard, also known as a Virtual Receptionist, is similar to an auto attendant but normally includes more advanced features such as call queuing. It's virtual because it which does not require any hardware, the system is provided as a hosted service. The purpose of a Virtual Switchboard is to get callers re-directed without the use of an operator or assistant. A Virtual Switchboard is managed through a web browser with the processes and logic used to re-route the caller based on rules defined on the control panel. For example the caller may be re-routed differently based on time of day, or the caller could select a menu option (or a combination of many other features). .**

The service is ideal as a Virtual Switchboard because of it's flexibility.

Here's a simple example of being used as a Virtual Switchboard. The incoming call is sent to a menu system which prompts the caller for options. The result then routes to the sales queue or the support queue or an information announcement.

Virtual Switchboard Management

You only need a web browser to manage your Virtual Switchboard. The service uses the most advanced and user friendly control panel of any online Virtual Switchboard.

See screenshots of how it looks in a browser

Virtual Switchboard Features

The service uses special feature blocks to control your Virtual Switchboard. Click through each one below to see how they work.