Example – Doctor Dans Surgery

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Doctor Dan runs a small practice with two other GPs’. Doctors Dans surgery is in demand at unusual times, and of course he wants to provide his patients with exceptional service, but that’s tricky because of the unusual hours and nature of a surgery.

Here’s what Doctor Dan needs.

  • A phone line in the surgery for the secretary open at business hours.
  • A phone line in each GPs’ office.
  • A call queue for when the surgery is busy.
  • An after hours phone information menu so callers can select an appropriate service.
  • A method to route to the GP ‘on call’ outside business hours.

Here’s how CallBrix solved it for Dan.

Dan had four VoIP (Voice Over IP) phones installed in the surgery. He connected them to CallBrix cloud service. This gave everyone a personal extension with all the bells and whistles you’d expect from an expensive office phone solution. A call queue was added for busy times plus a phone menu for out of hours information and diversion to the ‘on call’ mobile.

What Does Dan Pay

Only €22.97 per month which includes 30mins of free calls every day.

Thats €4.99 per month for the Dublin number, and €17.98 per month for CallBrix increased call capacity with 30 minutes of free national calls every day. Dan pays for all mobile calls and calls outside the 30 minutes bundle.

Here’s some other benefits for Dan.

  • He can change things whenever he wants with a few clicks.
  • All voicemails can be cc’d to his phone and PC for review via email.
  • Urgent calls can be recorded.

What do you think?