Suzy is starting a new business, she really needs to keep overheads down. She's sometimes at home and often on the move. Suzy wants a dedicated business number that can follow her around.
Here's what Suzy needs.
A low cost option.
A phone number that rings her home line, then her mobile if she's out.
A professional work voicemail service.
A way to know the call is a 'work call'.
Suzy is happy to use her mobile or home line for making calls, she's not looking for an outbound phone line.
Here's how CallBrix solved it for Suzy.
With CallBrix Suzy created two extensions, one for her home line and one for her mobile.
Then she connected her extensions together and added a voicemail for when she can't take calls.
Suzy used the 'whisper' feature to recognise a 'work call'.
It took Suzy about five minutes to get set up, watch the screencast to see how easy it was.
What Does Suzy Pay
Nothing monthly, just her call forwarding costs.
Suzys' CallBrix account is free and includes the 0818 number so she does not need to pay anything monthly. Whenever a call is forwarded to her home line or mobile she is charged a small per minute fee.
Here's some other benefits for Suzy.
She can change things whenever she wants with a few clicks.
She will have no headaches when she moves her business from home as everything is in the cloud.
She receives her voicemail to her email, so there's no need to dial in.
How it works for Suzy
Suzy has an 0818 national rate number 0818-123456 on the CallBrix cloud.
Calls to her 0818 number ring her home phone. When she picks the call up she will hear a 'whisper' to indicate it's a work call.
If she misses the call at home her mobile phone will ring.
If she misses her mobile a work voicemail will collect the message and email it to her.
Henry's Home Office
Henry works from his home office. He needs to make and receive calls occasionally for work, but doesn't want to give out his personal landline or mobile phone number. Besides, it wouldn't look professional if the kids were answering the phone!
Here's what Henry needs.
A phone line in his home office.
Forwarding to his mobile when he's out.
No disturbances after 6pm.
Here's how CallBrix solved it for Henry.
Henry bought himself a VoIP (Voice Over IP) telephone for his home office, then set it up as a CallBrix extension.
Henry set his extension so any missed calls would forward to his mobile.
He then used a time switch brick to deal with calls after 6pm.
What Does Henry Pay
Only €4.99 per month plus any call costs.
There's no cost for the CallBrix account or VoIP line. €4.99 per month is for the Dublin number. Henry pays for any outbound calls, that includes calls forwarded to his mobile.
Here's some other benefits for Henry.
He can change things whenever he wants with a few clicks.
He doesn't need to pay any line rental.
He gets low cost calls.
How it works for Henry
Henry has a VoIP phone which works just like a regular phone for making and receiving calls.
He has a Dublin number 01-2345678, it works like any Dublin landline number.
When someone calls; the Time Switch brick decides if he's open or closed.
If he's open calls will be sent to his VoIP extension, his extension is set to forward to mobile for missed calls.
If he's closed a voicemail will be taken and sent to his email.
Doctor Dan's Surgery
Doctor Dan runs a small practice with two other GP's. Doctor Dan's surgery is in demand at unusual times. Of course he wants to provide his patients with exceptional service, but that's tricky because of the unusual hours and nature of a surgery.
Here's what Doctor Dan needs.
A phone line in the surgery for the secretary during business hours.
A phone line in each GPs' office.
A call queue for when the surgery is busy.
An after hours phone information menu so callers can select an appropriate service.
A method to route to the GP 'on call' outside business hours.
Here's how CallBrix solved it for Dan.
Dan had four VoIP (Voice Over IP) phones installed in the surgery. He connected them to CallBrix cloud service.
This gave everyone a personal extension with all the bells and whistles you'd expect from an expensive office phone solution.
A call queue was added for busy times plus a phone menu for out of hours information and diversion to the 'on call' mobile.
What Does Dan Pay
Only €22.97 per month which includes 30mins of free calls every day.
Thats €4.99 per month for the Dublin number, and €17.98 per month for CallBrix increased call capacity with 30 minutes of free national calls every day. Dan pays for all mobile calls and calls outside the 30 minutes bundle.
Here's some other benefits for Dan.
He can change things whenever he wants with a few clicks.
All voicemails can be cc'd to his phone and PC for review via email.
Urgent calls can be recorded.
How it works for Dan
Dan has extension for each person in the surgery and one for call the 'on call' phone.
The surgery has a regular Dublin 01 number.
After hours the calls are routed to a voice menu which plays information and instructions. For example pressing '2' will send the caller to whoever's on call.
When the surgery is open excess calls are held in a call queue, then sent to the secretary.
The secretary can hold and transfer calls like on any office phone system.
Text to speech is used to provide '24hr Chemist' information.
Wendy has a website where she sells garden gnomes in Ireland and the UK. Wendy knows the web is a wary place to shop; she wants to put a contact number on her website to increase buyer confidence.
Here's what Wendy needs.
A phone number in the UK and Ireland.
A phone menu system that helps callers find what they want (press 1 for returns etc..)
To collect callers information and a voicemail, because Wendy does not actually want to talk to callers!
Here's how CallBrix solved it for Wendy.
With CallBrix Wendy got two phone numbers, one for the UK and one for Ireland.
Wendy connected the numbers to a menu with professional recordings giving her the image she wanted for her company.
Wendy asks customers to use the website for support but she gives the option of leaving a voicemail which she receives as an email attachement. Wendy also setup a VoIP (Voice Over IP) phone which connected into her CallBrix cloud to give cheaper international calls.
What Does Wendy Pay
Only €4.99 per month plus any outbound call costs.
Wendy pays €4.99 per month for the UK number (there are no forwarding charges). The Irish 0818 number is free with her CallBrix account. She pays for any calls she makes with the VoIP phone she connected to the CallBrix cloud.
Here's some other benefits for Wendy.
No forwarding charges for the UK number.
Call tracking she can use in targeted ad campaigns.
Cheap international calls so she can talk to suppliers in China and customers in the UK.
How it works for Wendy
Wendy has two phone numbers from CallBrix, one in Ireland and one in the UK. They both route to a menu.
The Gnome Menu brick will prompt callers to press '1' for returns information or '2' for the support line.
A Play Message brick is used to play a pre-recorded message with instructions on returning items.
A Voice Email brick is used to play a pre-recorded message on how best to get help (on the website), then takes a message and sends it via email to Wendy (remember Wendy does not want to answer calls!).
Pete & Paul's Plumbing
Pete runs a plumbing business with his brother Paul. He wants a local landline number but runs the business from his van. Pete and Paul are often stuck under sinks so can't take calls. Pete knows it's not good to miss calls because new customers just move on to the next plumber.
Here's what Pete needs.
A local phone number.
A more professional image.
A way of reaching either his or Paul's mobile (whoever is available) .
A way for both to collect information & voicemails from missed calls.
A way to prioritise emergency calls .
Here's how CallBrix solved it for Pete.
With CallBrix Pete added a local Dublin number for the business so callers didn't need to use his mobile number any more.
A phone menu was connected to prioritise calls (press '2' for emergencies) and give the company a more professional image.
All calls will try Pete's mobile, then move on to Paul's if Pete does not pick up unless it's outside business hours. Any missed calls will go to a professional voicemail which both Pete and Paul receive as an email attachment.
What Does Pete Pay
Only €10.98 per month plus any call forwarding costs.
That's €4.99 per month for the Dublin number (the 0818 number is free) and €5.99 for the Callbrix service with 2 channel capacity. They pay a per minute fee if calls are forwarded to their mobiles.
Here's some other benefits for Pete & Paul.
They run a flyer with a dedicated tracked phone number so they can measure flyer performance.
They can use a phone app to switch who's 'on call' for emergencies.
Here's how it works for Pete
Pete has two phone numbers, one he places on his flyers and advertising to track performance.
Calls go straight to a Menu brick giving a professional feel to the company.
Callers are prompted to press '1' for regular calls, this allows Pete to keep calls to a minimum outside working hours using the Time Switch brick.
Callers are prompted to press '2' for emergencies which skips the time check.
All calls will try Pete's mobile, then Paul's, if nobody is reached a voicemail is collected and emailed directly as an attachment to both of them.
Sally's Small Office
Sally runs a small office with 4 staff and needs a business phone system with an extension for everyone.
Sally wants to be able do all the things you can do in a big firm like 'hold calls', 'transfer calls' etc..
Here's what Sally needs.
An office phone number for reception.
A direct phone number for her which can reach her mobile when she's out.
5 desk phones in the office.
Here's how CallBrix solved it for Sally.
Sally installed five VoIP (Voice Over IP) phones in her office and connected them to the CallBrix cloud.
The phones work like any big office phone solution, with call hold and transfer etc..
She has 2 Dublin numbers, one directly to her extension, the other for reception which pages a group of extensions in the office.
What Does Sally Pay
Only €27.96 per month with 30 mins free calling every day.
That's €9.98 per month for the 2 Dublin numbers and €17.98 for CallBrix with 2 channel capacity and 30 mins free calling per day to landlines. Sally pays for any calls which fall outside the bundle.
Here's some other benefits for Sally.
One of her staff works part time from home, she brings her desk phone home and it works as if it's in the office.
Adding new staff extensions does not cost her anything.
Here's how it works for Sally
Sally has 5 VoIP (Voice Over IP) phones installed in her office, which work just like regular office phones.
She has 2 Dublin numbers, one as a direct line, the other for reception.
Calls to reception have opening times checked by the Time Switch brick.
If the office is open the Ring Group brick pages 3 extensions, whoever picks up first 'wins' the call.
When it's closed, or nobody is available, a voicemail is taken and emailed to Sally and some of the staff as an attachment.
Sally has her extension set up so missed calls are directed to her mobile.
Steve runs a chain of stores and needs a contact number for every branch. Steve gets lots of calls which waste staff time, like 'what's your address' and 'what time do you close'. Steve needs a phone solution which can provide some basic store information and forward other calls to HQ.
Here's what Steve needs.
A local number for every store.
A phone menu system which will provide information per store, such as opening hours etc..
Routing of calls to Headquarters during opening hours.
Here's how CallBrix solved it for Steve.
With CallBrix Steve setup a menu for each store with pre-recordings of the information that callers were asking for.
Steve used a different account for each store so local managers can self manage, but he can still access everything himself through his main account.
What Does Steve Pay
Only €4.99 per month plus call forwarding costs (per store)
Per store Steve pays €4.99 per month for the local number and then approx 1c per minute for forwarding to HQ.
Here's some other benefits for Steve.
Live call metrics for every store.
A web panel to change call routing 24/7.
A free text to speech service for quick changes (and to avoid expensive studio recording costs).
Here's how it works for Steve
Steve gets a local number for each store.
Callers are connected to the Menu brick where they choose an option.
Pressing '1' gets the pre-recorded Play Message brick "where to find us", pressing '2' gets recording "Returned goods" and so on ..
Pressing '4' will forward calls to HQ, unless the Time Switch brick decides the store is closed.
Using account sharing Steve can manage all stores but let indvidual store managers access their 'own account'.